KareXpert Consult Doctor Online & Book Appointment
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POLICIES – WEB APPTS
The policies are for the patients that have booked their appointment online. This case can include two types of patients:
PP: Patients that have paid for their appointment online
NP: Patients that have booked a free appointment online
Cancellation Policy for PP & NP:
Appointments can be cancelled only 24 hrs before the set date and time
Post cancellation, the registration amount (in case of a new patient shall not be refunded)
No cancellation charge
The patient needs to cancel the consultation online only. No cancellation can be done through calls
Rescheduling Policy for PP & NP:
Appointments can be rescheduled only 24 hrs before the set date and time
No charge on rescheduling
The patient needs to reschedule the consultation online only. No rescheduling can be done through calls
No Show Policy for PP:
If the patient has paid for an appt and has not showed up for the same in the entire day, the transaction is deemed checked in and the money is processed in the Paras Account.
No refund is given to the patient
If the patient wants to cancel the appt then the cancellation policy follows
If the patient has requested a refund, the request is sent to the admin, who investigates the concerns and then orders the refund.
The patient gets the same post T+15 days.